Returns Policy

PRIVACY POLICY

At Mans Store we want our customers to be completely satisfied with their purchases.

We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on returns. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us.

This Returns Policy only applies where you make a purchase both online from our website and offline from our store.

What is the returns process?

Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  • You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
    And the general requirements for returns are as follows:

    1. You have proof of purchase (receipt).

    2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.

    3. The product must not have been used or installed or had any data inputted.

  • Under what conditions is/are the product non-returnable:

    1. Items that have been purchased for more than 10 days.

    2. The item was purchased for someone else who simply does not want it.

    3. The item has no defects. You've changed you're mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere. 

    4. Defaulted on payment for item.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and contact us.

Our customer service agent will verify the return reason and arrange a chargeable pick-up for you. We will notify the pickup timing and conduct an evaluation within seven (7) days starting from the day we receive your returned items.

If your return is valid, we will process your replacement, based on what you have indicated to our team.

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.